Return & Refunds

What is the return policy?
-In the interest of hygiene, you may not return mattress, mattress topper, mattress protectors,pillows, (unless is the item incorrect or does not accord with your order) . Larva Home Furniture accept refunds and exchanges on goods that are faulty.

-Faulty goods or damaged goods returned to Larva Home Furniture must be in its original and unused condition, Larva Home Furniture also asks that you return the packaging with the goods faulty verification.

-A full refund will be make to you, if your return faulty item is valid.

How to I organize a return?
-Whilst Larva Home Furniture hope this never happens, if you do receive any faulty goods or damaged goods kindly include your Sale Order Number and notify Larva Home Furniture immediately regarding the matter via email to larva.customerservice@gmail.com so Larva Home Furniture can assist you personally.

-Return must be done within days starting  from the day the goods are dispatched to you.

-Upon receiving your email, Larva Home Furniture will provide you with the full address for your return.

What are the guidelines I should adhere to if want to return an item?
-You may request for either a refund or a replacement of the same item provided the following guidelines are met.

-Item is returned within 5 days the time frame.

-Any request for the replacement must be for the same item with the same retail price as the item purchased and will always be subject to the merchant's confirmation on its availability.

-Product purchased must be in the same condition as when it was originally received by you.

-Product must still be in the originally packaging if applicable.

-If in good condition item, sold out are not refundable.

-Strictly no cash refund, while you make a wrong ordering.

-Pre order is available, all  exchange of items  must according to the total amount of bills.

Are return free?
-The shipping cost incurred for the returning items to Larva Home Furniture for a refund or exchange are not covered or reimbursed by Larva Home Furniture.

*Larva Home Furniture reserve the rights to correct , update or change our return/ refund/ exchange policy at any time without notification.